Sales Training

The Sales Training conducted by IFuture Technologies teaches effective selling skills, which will enable participants to significantly improve the ability to improve the turnover of the organization. Our Presentation Skills Training is a core part of sales training as it enhances customer impact as sales.

What is sales training?

Sales training is imperative for anyone who wants to thrive in the field of sales. The training assist people to get organised for meeting probable clients, be more effective in sales conversations, handling hostilities and a smooth closing of the deal which ensure they make a mark over the rest.

Sales Management Training

The training on sales aids in sharpening the selling skills of even qualified sales people by showing them to how to take advantage of opportunities. This ensures in aggressive business expansion. Using a simulated environment within a classroom setting where participants can make mistakes and learn from them, companies can hugely benefit from having their employees make a larger impact on a regular basis.

Sales Training Programs conducted by iFuture Technologies focus on the following areas:

  1. Determining the needs of a potential client
  2. Understanding the selling process
  3. Talking the customer's language
  4. Avoiding common mistakes
  5. Maximizing the effectiveness of every customer interaction

Sales Training Outline

Topics:

Identifying Prospective clients

  • Conducting research on the industry and organization
  • Product knowledge
  • Customer Segmentation, Where to reach your customers
  • Lead Generation
  • Planning the Sales Interview

Preparing for Sales Calls

  • Telephone prospecting
  • Preparing a checklist of information to be procured before the sales call
  • Understanding the client organisation's profile
  • Understanding the potential needs of the client and the industry that they work in

Introduction:

  • Verbal introduction of self and the company
  • Positive non-verbal communication that makes an impact
  • Presenting oneself with poise and confidence
  • Body Language and how to use it to your advantage
  • Importance of Verbal - Visual Congruence during the introductions

Needs Identification:

  • Understanding the needs and wants of the customer
  • Listening
  • Using probing to understand the core needs of the customer
  • Using the funnelling technique

Presentation:

  • Structuring information in a way that gets the customer's attention
  • Selling techniques:
    Consultative Selling

Handling Objections:

  • Team Brainstorming: common objections faced
  • How to handle them
  • Dealing with different kinds of customers
  • Role play simulations with different customer types
  • Talkative customers
  • Customers who are not interested
  • Customers who are pressed for time

Closing:

  • Identifying buying signals
  • Closing with confidence
  • Techniques of Negotiation
  • Skills of Negotiation

Managing Customer Expectations:

  • Creating a 'Culture of Commitment'
  • Handling 'Moments of Truth' in the customer interaction process
  • Understanding customer needs and customer expectations
  • Managing customer expectations
  • Managing the perception of customers

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Microsoft AEP
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