Behaviourial Training

Behavioural Training is an extremely important element of all corporate training programs for companies as globally it is recognized in inculcating the right attitude in their employees. "If you want to change attitudes, start with a change in behaviour", says Dr. William Glasser who is the great psychiatrist from the US. The modification in behaviour necessitates them to unlearn what is exisitingly deep-rooted in them over a time and imbibe new behavioural skills.

What is behavioural skills training?

Behavioural skills training is a blend of skills that are required in interpersonal relationships, effective communication, engaging attitudes and productive emotions that will allow employees to work & perform well with their colleagues. In other words, it aids individuals to analyse their existing behaviour patterns, and trains them with new skills to recognize new patterns to achieve better results. Therefore, these programs are a key part of leadershiP- training.


Google did extensive research to identify the key behaviours that would enhance the performance of a manager. In the article, "Google's Quest to Find the Ideal Boss" they identified eight behaviours that good managers should have:

  1. Facilitate and Coach: Offer precise, positive feedback; Have frequent, one-on-ones, presenting solutions to problems, personalized to your employees' specific strengths.
  2. Macromanage and avoid micromanaging: Good leadership skills helps you to strike a balance in giving liberties to your employees, while still being within reach for guidance.
  3. Be concerned about the well-being of your team members: Recognize your employees as individuals with lives outside work.
  4. Be courageous about obtaining results: Facilitate the team in prioritising their work and use your position to eliminate roadblocks.
  5. Communicate with efficacy: Effective communication skills are a two-way street: you both listen and contribute to information. This helps the team to connect the dots.
  6. Be Team Focused: Be earnestly involved in the career development of your team.
  7. Clarity of Vision: Have a clear vision with supporting strategy.
  8. Self-Development: Have the necessary skills so that the team can fall back on you.

Behavioural Training Outline


Personal Grooming & Etiquette

  • Social Graces, Etiquette and Body language
    1. Making a Great First Impression:
      • How to present yourself to people
      • Greetings, Introductions
      • Developing Your Professional and Personal Image
      • Personal Hygiene
      • Polish interpersonal skills
    2. Etiquette of Dressing:
      • The do's and don'ts in dressing
      • Understand various dress codes for different occasions
      • Clothes and Corporate Culture
    3. The Do's and Don'ts in Conversation:
      • Enhance communication skills
      • Build self-confidence and self-esteem
      • Rapport building

Interpersonal Skills

The Basics of Interpersonal Communication

  1. Starting and sustaining conversations that are engaging
  2. Handling conversations with the opposite sex
  3. Acknowledging differences
  4. Giving and receiving compliments
  5. Coming across as a positive person
  6. Avoiding bad conversational habits

Displaying Courteousness and Thoughtfulness at the Workplace

  1. Being thoughtful to colleagues regardless of position
  2. Sticking to convictions as diplomatically as possible
  3. Apologizing
  4. Showing appreciation
  5. Extending courtesy to guests, consultants, and new employees

E-Mail Etiquette

  1. General etiquette
  2. Sending effective messages
  3. Form and tone of the messages
  4. Responding to messages
  5. Organizing the different parts of an email:

Telephone Etiquette

  1. Taking calls
  2. Making calls
  3. Do's and Don'ts over the telephone
  4. Cell Phone Etiquette

Business Communication

The Building Blocks of Effective Business Communication

Structuring communication:

  1. Having a clear objective
  2. Highlighting critical points
  3. Being clear and concise
  4. Understanding the audience


  1. Active Listening
  2. Reflective Listening
  3. Passive Listening










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